Buy with Confidence
Three layers of protection on every order: a 30-Day Home Trial, a UK-backed warranty, and dedicated UK support. Plus your full statutory rights under UK consumer law — always.
30-Day Home Trial
Try it at home, return for any reason
Warranty
3 years on every frame we sell
UK Support
Real people, fast response
30-Day Home Trial
Buying a mobility product is an important decision. We believe you should have proper time at home — in your actual environment — to be sure it's right for you. That's why we offer a full 30 days from delivery to change your mind, for any reason at all.
Full 30 Days
More than the 14 days UK law requires
No Questions Asked
You don't need to give us a reason
Statutory Rights
Your legal rights are always preserved
UK-Backed Warranty
Every mobility product we sell comes with a commercial warranty from ComfyGO Ltd, with 3 years of cover on every frame in our range. Most replacement parts ship from our UK service centre, where we hold stock of the most commonly-needed components. For specialist parts, we may ship from our EU warehouse or directly from the manufacturer — we'll always tell you up front where your part is coming from and a realistic timeframe.
Frames cover structural manufacturing defects. Motors, batteries, and electronics cover manufacturing and material defects.
UK-Based Support
If something goes wrong, you'll speak to real people based in Milton Keynes. We'll diagnose the issue with you over the phone, and most warranty claims are resolved within 14 working days.
Call, email, or use our contact form
Often resolved over the phone
Replacement parts or free collection
Talk to us:
📞 0330 520 0720 · ✉️ info@comfygomobility.co.uk · 💬 Contact Form
Monday to Friday, 9am–5pm
What's Covered
A quick summary of what your warranty covers. Full details — including consumable parts and exclusions — are in our Warranty Policy.
Need a repair that's not covered? We're still here to help. We offer a friendly, transparent repair service for accidental damage, wear-and-tear, and out-of-warranty work. Just call us for a free, no-obligation quote — we'll never start chargeable work without your written agreement first. Learn more about our repair service →
Your Statutory Rights Are Protected
Everything on this page is provided on top of your legal rights under the UK Consumer Rights Act 2015. If your product arrives faulty, you have a 30-day right to reject it for a full refund — or you can ask for a repair or replacement within the first 6 months at no cost. These are your legal rights, not optional extras.