Delivery Information
Free UK Delivery on Every Wheelchair
Honest, simple delivery information. What it costs, how long it takes, and exactly what happens on the day your product arrives.
Free
UK Mainland
over £14.99
4–8
Working days
typical UK transit
Curbside
Front door
delivery
UK Team
Real people
to help
How Much Does Delivery Cost?
UK Mainland delivery is free of charge on every retail order over £14.99. Because every wheelchair, scooter, and most mobility products are well above this figure, delivery on those items will always be free for UK Mainland customers — no surcharges, no hidden fees, no surprises on the day.
For other UK and Irish destinations, a delivery charge applies. The exact figure is shown at checkout for your specific postcode, or you can call us on 0330 520 0720 for a quote in advance.
| Destination | Delivery Cost |
|---|---|
| England, Wales, Mainland Scotland | Free over £14.99 |
| Northern Ireland | Quoted at checkout |
| Scottish Highlands & Islands | Quoted at checkout |
| Channel Islands & Isle of Man | Available — quote on request |
| Republic of Ireland | Quoted at checkout (Irish VAT included) |
For full address coverage and any postcode exclusions, see our Shipping Policy.
How Long Does Delivery Take?
Most UK Mainland orders follow this timeline:
| Stage | Working Days |
|---|---|
| Order processing & pre-dispatch checks | 1–3 days |
| Courier transit to UK Mainland | 3–5 days |
| Total typical delivery time | 4–8 working days |
Working days are Monday to Friday, excluding bank holidays. Northern Ireland, Scottish Highlands, Channel Islands, Isle of Man, and Republic of Ireland deliveries typically take a few days longer because of the additional sea or air leg.
📞 Need it by a specific date?
If you need your wheelchair before a hospital discharge, holiday, family event, or other important date — tell us when you order. We will flag your order for priority dispatch and confirm in writing whether the date is realistic. Call us on 0330 520 0720.
Where Does Your Order Ship From?
Most orders ship from our UK warehouse in Milton Keynes, where we hold stock of the most commonly-ordered models and parts. Every product dispatched from the UK is checked, tested, and quality-controlled before it leaves us.
For some products — particularly newer models, specialist configurations, or items where UK stock has temporarily run low — we may dispatch directly from our manufacturer or from our EU warehouse in the Netherlands. The same engineering and quality standards apply to every unit, wherever it ships from.
If your order ships from outside the UK, we will tell you within 1 to 2 working days. We will explain where your product is coming from, give you a realistic transit time, and offer you the choice of waiting, switching to an alternative model that is in UK stock, or cancelling for a full refund. Nothing happens to your money until you decide.
What Happens on Delivery Day
Knowing what to expect makes a stressful day easier. Here is exactly how a typical delivery works.
- The day before — courier confirms a time window You will receive a text or email from the courier the day before delivery, with an estimated arrival window. Many couriers also send a more precise time slot on the morning of delivery.
- Delivery day — to your front door (curbside) The courier will deliver your product to your front door, the entrance to your building, or the nearest accessible point at the kerb. They will not carry the product into your home, up steps, into a flat, or to a particular room. Please plan for this — most customers ask a family member, neighbour, or carer to help bring the box inside.
- Check the box before signing Look for any obvious damage to the outside of the box. If it looks damaged, you can refuse the delivery (we will dispatch a replacement at no cost) or sign as "damaged" and contact us within 48 hours.
- Sign for delivery — we never leave it unattended Mobility products are high-value items, so we always require a signature. We do not authorise our couriers to leave products in a "safe place," with a neighbour, or unattended on a doorstep — this protects you under UK consumer law.
- Unpack carefully and keep the packaging Keep all original packaging — outer carton, foam, wrapping — for at least 30 days. You will need it if you decide to return the product under our 30-Day Home Trial.
Assembly After Delivery
Most products require some basic assembly when they arrive — typically attaching the seat, fitting the armrests, and inserting the battery. Your product is shipped with clear instructions, all the tools you need, and our phone number for live help. Most customers find it straightforward and finish in 15 to 30 minutes.
If you would prefer not to assemble it yourself
- Ask a family member, friend, neighbour, or carer to help
- Arrange a local mobility technician or handyman to assemble it (we can suggest local independent providers)
- Call our UK team — we will talk you (or whoever is helping) through every step on the phone, free of charge, until the product is up and running
If Your Product Arrives Damaged
Despite everyone's best efforts, occasionally a product arrives with transit damage. Please do not worry — we will sort it out quickly.
If you can see damage at the doorstep
Refuse the delivery and let the courier take it back. We will dispatch a replacement at no cost to you.
If you only notice damage after unpacking
Contact us within 48 hours of delivery on 0330 520 0720 or info@comfygomobility.co.uk. Try to include your order number, a short description of the damage, and photographs. We will arrange a free hazardous-goods courier collection from your home and either repair, replace, or refund the product.
The 48-hour window is a preference, not a deadline
The 48-hour reporting window helps us claim against the courier's transit insurance. It is not a legal deadline. Your statutory rights to reject faulty goods within 30 days, or to ask for a repair within 6 months, apply regardless of when you report the damage. If you cannot get in touch within 48 hours, please tell us as soon as you reasonably can — we will help you in the same way.
Republic of Ireland Customers
We deliver to the Republic of Ireland. Here is what you should know:
- Your order is fulfilled by our EU sister company, ComfyGO Management B.V. (Netherlands), part of the same group as ComfyGO Ltd (UK).
- The product ships from our Dutch warehouse. Standard transit is typically 5–8 working days.
- Irish VAT is included in the price you see at checkout — there are no surprise customs charges or import bills.
- Your statutory rights are protected under Irish and EU consumer law (broadly equivalent to UK rights — 14-day cancellation, faulty-goods remedies, etc.).
- Use the same UK contact details — our team handles Irish enquiries and coordinates with our Dutch fulfilment team on your behalf.
For full Irish customer terms, see our Shipping Policy Section 3.
⚠ Addresses we cannot deliver to
For safety and warranty reasons, we cannot deliver to:
- BFPO (British Forces Post Office) addresses
- Freight-forwarding addresses
- Some remote postcodes where specialist hazardous-goods couriers cannot reliably operate (we will tell you at checkout if this applies)
If your postcode falls outside our standard delivery zones, please call us on 0330 520 0720 before ordering — we will check what we can do for you.
Frequently Asked Questions
How will I know my order has been dispatched?
You will receive a dispatch email as soon as your product leaves us. The email includes the courier's name and a tracking number so you can follow the delivery online. If you don't see it, please check your spam or junk folder before getting in touch.
Can I change my delivery address after ordering?
Yes — call us on 0330 520 0720 as soon as possible and we will usually be able to update the address before dispatch. Once the courier has collected the product from us, address changes become harder and may incur a re-routing fee from the courier. We will always tell you the position before making any change.
What if I am not at home when the courier arrives?
The courier will leave a card or send a text or email with redelivery options. They will normally attempt delivery again the next working day, or invite you to choose a new date. You can also collect from a local depot if that is easier. Most couriers attempt delivery up to two or three times before returning the product to us.
Will the courier carry the box into my home?
No — couriers are not insured to bring the product inside, up steps, or to a specific room. Delivery is to your front door, the entrance to your building, or the nearest accessible kerb. Please arrange for a family member, neighbour, or carer to help bring the box in. If you would find this difficult, please call us before ordering — under the Equality Act 2010 we will offer reasonable adjustments where we can.
Do you deliver on weekends or bank holidays?
No, our delivery service runs Monday to Friday only, excluding bank holidays. Orders placed over the weekend are processed on the next working day.
What about Christmas, Easter, and other holiday periods?
During Christmas, Easter, and other bank-holiday weeks, processing and transit times may be longer because of reduced courier capacity. We post specific cutoff dates on our website in the run-up to these periods. If you are ordering close to a holiday, please give us a call to confirm the latest order date for delivery before the break.
Do I need to be home to sign for the delivery?
Yes — mobility products are high-value items and we always require a signature on receipt. Someone over 18 needs to be present to sign. If you cannot be home on the day, you can ask a family member, friend, or neighbour to sign on your behalf, but the product remains your responsibility from that point.
Can I track my delivery in real time?
Yes — your dispatch email contains a tracking link. Most of our couriers offer live tracking with a 1- or 2-hour estimated delivery window on the day, plus updates if the schedule changes.
What if the courier loses my package?
Until the product is in your physical possession, the loss is ours, not yours — under Section 29 of the Consumer Rights Act 2015. We will dispatch a replacement or refund you in full. If a tracking shows the package as delivered but you haven't received it, please call us on 0330 520 0720 straight away and we will investigate with the courier.
I have a tight timeframe — can you deliver faster?
For urgent orders, please call us on 0330 520 0720. We can sometimes flag your order for priority dispatch and faster transit, particularly if your product is in UK stock. We will tell you honestly what is realistic before you commit.
Is delivery free for spare parts and accessories too?
Yes — UK Mainland delivery is free on every retail order over £14.99, including spare parts and accessories. Smaller items below £14.99 carry a small delivery charge shown at checkout.
Still Have a Delivery Question?
Our UK team is happy to talk through any delivery question before you order — including specific dates, addresses, or assembly help.
📞 0330 520 0720