VAT Relief Declaration
Takes about 90 seconds. Your VAT-free prices are ready straight away — no doctor's letter or medical proof needed.
Apply before you order. Your declaration is processed within a couple of minutes. After that, qualifying products show at 0% VAT when you check out — nothing else to do.
Already ordered? Call us on 0330 520 0720 or email info@comfygomobility.co.uk and we'll refund the VAT to your original payment method within 5 business days.
Not sure if you qualify? Read our VAT Relief guide first →
Use the same email address
Enter your email in the form below, then use that same address when you check out. That's how we recognise you and take the VAT off — a different address means VAT will still be charged.
Ordered from us before? Use the same email you used then.
Please read before completing: This is a legal declaration under UK tax law (VAT Act 1994). By submitting, you confirm that you meet HMRC's criteria for chronic illness or disability. Making a knowingly false declaration is an offence. If you are unsure, please call us before completing the form.
What happens after you submit
- ✓ Your relief is applied straight away — usually within a couple of minutes. You don't need to wait for us to call.
- ✓ Check out with the same email address — the one you entered above. VAT comes off automatically at checkout.
- ✓ Qualifying products only — wheelchairs, scooters and equipment designed for disabled people are zero-rated. A few general accessories and spare parts stay at standard VAT.
- ✓ Already placed an order? Call us on 0330 520 0720 or email info@comfygomobility.co.uk and we'll refund the VAT to your original payment method within 5 business days.
- ✓ We check every declaration — our team reviews each one on the next business day. If anything needs clarifying we'll call or email you before your order is despatched.
Common questions
Do I need a doctor's note?
No. HMRC does not require medical proof. Your declaration on this form is a self-certified legal document. We do not ask for medical evidence.
VAT is still showing at checkout — what do I do?
Still seeing VAT at checkout? First check the email address on the checkout page matches the one you used on the form, then refresh — that fixes it almost every time.
If it's still showing, go ahead and place your order anyway. Don't lose your place — we'll spot it, refund the VAT to your original payment method within 5 business days, and email you to confirm. You won't be left out of pocket.
Prefer to sort it first? Call us on 0330 520 0720 and we'll take the order over the phone at the VAT-free price.
What if I'm not sure I qualify?
If you have a chronic condition that significantly affects your daily life, you very likely qualify. If you are unsure, call us on 0330 520 0720 — we will talk it through. We cannot make the decision for you, but we can explain the criteria.
Can I submit on someone else's behalf?
Yes. A relative, carer, or friend can complete this form on behalf of an eligible chronically sick or disabled person. The product must be for that person's personal or domestic use, and the form should name them as the user.
If you're the one paying, use your own email address on both the form and the order so the two match.
Do I need to apply every time I order?
No. Once your declaration is processed, your VAT relief stays on your account. Future orders are zero-rated automatically for qualifying products — as long as you use the same email address each time.
Will my health information be safe?
Yes. Your information is treated as special category data under UK GDPR Article 9. We collect only what HMRC requires, store it securely for the legally required period (minimum 6 years), and never use it for marketing. Read our VAT Relief Privacy Notice for full details.
What if there's a problem with my declaration?
Our team reviews every declaration on the next business day. The most common issue is the condition description — HMRC needs the actual condition named, so an answer like "disabled" on its own isn't enough for us to zero-rate the order.
If that happens we'll call or email you before despatch and it's usually fixed in a minute. If eligibility can't be confirmed, we'll ask for the VAT before your order ships, or you can cancel for a full refund.
🔒 Your health information is protected
Treated as special category data under UK GDPR. Used only for VAT compliance — never for marketing, never sold. Read VAT Relief Privacy Notice →
Need help?
We can talk you through the eligibility criteria, or take your order over the phone.
0330 520 0720Monday to Friday, 9am–5pm | info@comfygomobility.co.uk